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FAQ
What should I wear for my lessons?
Long pants - must cover ankles
Shirts - must reach waistband
Closed toe shoes with a small heel
Helmet - we have several to loan
Hair - must be pulled back out of face
What time should I arrive for my lessons?
Please arrive 10 minutes before the start of each lesson - late arrival may result in loss of lesson without make-up. Please plan on staying 10 minutes after each lesson
How long are my lessons?
Riders can expect 45 minute ride time for an hour lesson
How old should my child be to start taking lessons?
We take riders 3 years of age and up
Can I drop my child (ren) off?
Riders under the age of 12 must have a responsible party present at all times Riders between 12-18 must have instructor consent to be left unattended
What if I miss a Lesson?
24 hour notice is required to be eligible for a make-up lesson. Make up lessons must be scheduled within 30 days of missed lesson.
Missed make-up lessons are forfeited.
What is your cancellation policy?
Lessons need to be cancelled 12 hours in advance to avoid being charged
What if Lessons are cancelled by my instructor?
Parents will be notified of all lesson cancellations via email or text. If Nicker's Retreat, LLC cancels a lesson, a make-up lesson will be offered
What payment types do you accept?
Payments can be made at the farm by cash and check. Credit card payments can be made on the student portal.